Memorial Guy wants you our customers to feel safe and confident about their purchase. 

• Customer Service & Returns

   The Memorial Guy is committed to seeing to it that our families get the service and satisfaction that they deserve. We want every purchase to go perfectly and every product to completely meet your expectations.

• Returns Policy

  Every Urn purchase is backed by our 100% Satisfaction Guarantee and our generous Returns Policy.
  
  We will gladly refund or replace any product that is found to be damaged or defective. But even more than that, we want to make sure that you're completely satisfied with the fit, finish, and quality of every product, and we will take back any non-personalized purchase for any reason for 90 days after purchase.
  The only exceptions to our return policy are that we cannot take back an item that has had any ashes placed in it, or an item that has been personalized with direct engraving. 

 Memorialguy.com