Cremation Ash Urn Guarantee
Memorial Guy wants you our customers to feel safe and confident about their purchase.
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CUSTOMER SERVICE & RETURNS
The Memorial Guy is committed to seeing to it that our families get the service and satisfaction that they deserve. We want every purchase to go perfectly and every product to completely meet your expectations.
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RETURNS POLICY
Every Urn purchase is backed by our 100% Satisfaction Guarantee and our generous Returns Policy.
We will gladly refund or replace any product that is found to be damaged or defective. But even more than that, we want to make sure that you're completely satisfied with the fit, finish, and quality of every product, and we will take back any non-personalized purchase for any reason for 90 days after purchase.
The only exceptions to our returns policy are that we cannot take back an item that has had any ashes placed in it, or an item that has been personalized with direct engraving.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on the type of product and where you are. Orders processed here will take 5-7 business days to arrive.
Headstones in Granite or Bronze will be ready within 4-6 weeks from date of purchase.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
