Cremation Ash Urn Guarantee

Memorial Guy wants you our customers to feel safe and confident about their purchase. 

  • Customer Service & Returns

    The Memorial Guy is committed to seeing to it that our families get the service and satisfaction that they deserve. We want every purchase to go perfectly and every product to completely meet your expectations.

  • Returns Policy

    Every Urn purchase is backed by our 100% Satisfaction Guarantee and our generous Returns Policy.

    We will gladly refund or replace any product that is found to be damaged or defective. But even more than that, we want to make sure that you’re completely satisfied with the fit, finish, and quality of every product, and we will take back any non-personalized purchase for any reason for 90 days after purchase.
    The only 
    exceptions to our return policy are that we cannot take back an item that has had any ashes placed in it, or an item that has been personalized with direct engraving. 

Bronze Markers for Cemetery Guarantee

Memorial Guy offers Bronze Memorials from Coldsprings & Trigard.

Memorial Guy stands behind all Bronze Memorials.


  • Trigard Memorials warrants its Dura-Sheen finish for a period of Five Years from the date of product shipment.
  • Will Resist Cracking, Flaking, or Blistering.
  • Will Resist Chalking and Discoloration due to ultraviolet rays.
  • Will not Change Color more than five (5) Delta-E Hunter units.

Any product which proves defective during the warranty period will be repaired or replaced at Trigards factory. We will not incur any cost associated with uninstalling or reinstalling the memorial.

The Memorial Guy will Pay Freight on Approved Warranty Failures.

All Coldsprings Bronze and Granite are guaranteed for a period of Five Years.