The Windsor Granite Companion Urn is a perfectly formed cultured granite urn and has a marbleized beautiful colors. These urns are sized for two people, as a companion urn.
Payment & Security
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Here at the Memorial Guy we make every effort to make certain your purchases are worry free. We stand behind every product we sell.
Refund policy on items from our Bailey & Bailey collections.
Simply let us know of your intention to return within 30 days of your receipt of the urn and we will provide you with an approval email. Due to the valuable and delicate nature of our urns, we require that you return it to us in the original packaging. While damage rarely occurs when shipped in this specially designed original packaging, we highly recommend that you purchase shipping insurance. The urn is your responsibility until we receive it back in our warehouse in undamaged condition.
Engraved items, custom orders including fingerprint jewelry, and 14K solid gold and platinum cannot be refunded because they cannot be restocked. Please note: solid gold & platinum are special order items that take approximately 4-5 weeks and cannot be cancelled or returned.
Cremation jewelry that has been "filled" is not returnable and will not be accepted back.
Refund Policy on All items from our Reflections collections. This includes All Urns and All Cremation Jewelry.
100% Satisfaction Guarantee
The Memorial Guy understands that choosing a cremation urn or memorial for a loved one is a meaningful, forever decision. We want every Reflections Urns and Memorial customer to feel that our company is here to help you, that you are completely satisfied with the quality of the memorial you receive, and that, once you see the memorial, you feel that inner certainty that you made the “right choice” for your loved one.
We will gladly refundor replace any product that is found to be damaged or defective. But even more than that, we want to make sure that you're completely satisfied with the fit, finish, and quality of every product, and we will take back any non-personalized purchase for any reason for 90 days after purchase.
To reinforce our commitment to service and satisfaction, we back our purchase guarantee with a free returns policy -- we will pay the cost of return shipping ourselves. The only exceptions to our returns policy are that we cannot take back an item that has had any ashes placed in it or an item that has been personalized with direct engraving. The Memorial Guy will provide a full product refund -- however, if you chose an expedited ship option, and you received that service from FedEx as promised, we cannot refund the cost of that service.
Warranty for All Trigard Bronze Memorial Purchases
All purchases of Bronze Memorials are backed by a Five Year Warranty.
Memorial will resist Cracking, Flaking, and or Blistering.
Memorial will resist chalking and discoloration due to ultra violet rays.
Memorial will not change color more than (5) Delta-E Hunter Units.
Any Bronze Memorial that proves defective during the 5 year warranty period will be repaired or replaced at Trigards option when returned to the factory. Trigard will pay all Freight charges on Approved Warranty Failures. The cost incurred of uninstalling and reinstalling is not covered.
Warranty on All Granite Memorials from Supernova:
60 Day Money Back Guarantee if you are not satisfied with the Quality of your stone once its installed in the cemetery.
150% Perpitual Warranty if at anytime your Granite Memorial has any Defect in Fading or Cracking once its set in the cemetery we will Replace the Granite Memorial and Refund Fifty Percent of the Price You Paid.
The Memorial Guy offers FREE Shipping by Federal Express to all 48 states in continental US. Alaska and Hawaii customers pay shipping.
We also offer Expedited Shipping if you need item sooner. Cost will be added to your total for this service.
We stand behind every single item that we sell. Cremation Urns can be returned as long as they Have Not Held Ashes. Due to the nature of our products most are personalized by engraving so if we made a mistake we will replace the item.
If there is a defect in the Color, Fading, Quality of your Memorial, or Cracking after your Memorial is set in the cemetery, we will Replace the Memorial with a brand new one.
If You are not 100 Percent Satisfiedwith the quality of your Granite Memorial dont worry. We offer a 60 Day Money Back Guarantee.
No matter what the problem is The Memorial Guy will Fix it, Guaranteed.
Help is a phone call away. Feel free to Call or Text (quickest response time) the Memorial Guy at 270-816-8408 for immediate answers to any questions or concerns you may have.
Most of our Cremation Urns, Jewelry, & Pet items are shipped Fedex. within 48 hrs. of purchase. The Solid Gold & Platinum jewelry takes longer as these items are made to order.
We call our customers during the production phase of our Granite and Bronze Headstones, so you do not have to worry.
Typically the time frame on our Cemetery Headstones from purchase to installation is 4 to 6 weeks. We will touch base with all Monument orders and call to let you know when your memorial will bedelivered to the cemetery.
We never sell any information about our customers. We offer Secure Payment process through Apple Pay, Amazon Pay, Google Pay, Credit and Debit Cards welcome along with Paypal and most all Major Credit Cards.